WARRANTY

All SCÀLA products come with a warranty period of 6 months, during which we carry out all warranty work related to manufacturing defects.

This work includes damage to painted edges, handles, buckles, zippers, locks.
Deterioration from normal or overuse is not covered by the warranty.

Leather is a natural material and sometimes has natural defects that are not covered by the warranty.
To open the warranty card, send an email to info@scalabag.ru with the following documents attached:
– copy of the receipt
– clear photo or video of damage

We will contact you within 2 business days to discuss the terms of a return or exchange.

HOW TO CARE

SCÀLA bags are made from natural materials such as crocodile, python, lizard and calf. Each bag is manufactured by hand according to the hand-crafted tradition, resulting in a piece that is simply unique. It is therefore beneficial to protect and care for your handbag by observing some simple tips to preserve the unique characteristics of each item.

NATURAL AGEING
SCÀLA bag is made exclusively from natural skins and therefore will be subject to a natural ageing process. It is important to appreciate that, if the bag is properly preserved, the passage of time can be a valuable element that will help to enhance its beauty.

DAILY PREVENTION FROM SCRATCHING
It is worthwhile paying attention to surfaces that may scratch the material of the bag, thus damaging the appearance.

SHAPE PRESERVATION
It is important to avoid storing objects inside the bag that might degrade its shape, causing damage to not only the aesthetic but also the functional nature of the bag.

STORING THE BAG
When not in use, the bag must be placed in its own dust bag in a clean, dry place. It is necessary to take care that it is not crushed against other objects.

EXTREME TEMPERATURES
Do not expose your bag to extreme heat. Prolonged exposure to sunlight, direct sources of heat or lighting can also be extremely risky. Similarly, excessively low temperatures can damage the natural structure of the leather fibres.

RAIN AND ATMOSPHERIC AGENTS
Contact with water can cause discoloration, deterioration and discoloration of the leather that can not be removed later. It is important, therefore, to keep the bag away from water and excessive humidity.